Question 1

How do I create a Whopaws account?

Accepted Answer

Download the Whopaws app from the App Store or Google Play. Tap "Sign up", enter your name, email and password, or sign in with Google. You will receive a verification code by email to activate your account.

Question 2

How do I edit my profile?

Accepted Answer

Go to My account → Edit profile. You can change your photo, name, address and add information about your pets. Make sure to add your location so nearby professionals can find you.

Question 3

How do I delete my account?

Accepted Answer

To delete your account go to My account → Settings → Delete account. Note that this action is irreversible: all your data, booking history and wallet will be deleted. If you have a pending balance, a refund will be processed before deletion.

Question 4

What is the Digital Pet Record?

Accepted Answer

The Digital Pet Record is your pet's health history within Whopaws. You can record vaccines, deworming, vet visits, weight and allergies. Data is stored securely and you can share it with any vet on the platform with a single tap.

Question 5

What is Social Paws?

Accepted Answer

Social Paws is the pet social network within Whopaws. You can post photos and videos of your pets, follow other pets in the community, like and comment. It is a safe, moderated space exclusively for animal lovers.

Question 6

How does the payment system work?

Accepted Answer

Payments on Whopaws are processed securely through Stripe. When you book a service, the amount is held in escrow. Once the service is completed and confirmed, the money is automatically released to the professional. We never store your card details on our servers.

Question 7

Can I cancel a booking and get a refund?

Accepted Answer

Yes. Cancellations made more than 24 hours in advance receive a full refund. Cancellations within 24 hours may be subject to penalties according to the professional's policy. If the professional cancels, you will always receive a full refund. Refunds take 5–10 business days to appear in your account.

Question 8

What is the Whopaws wallet?

Accepted Answer

The wallet is your virtual wallet within Whopaws. You can receive refunds, referral bonuses and payments as a professional. The accumulated balance is valid for 100 days from the last transaction. You can check your balance in My account → My wallet.

Question 9

How do I register as a professional?

Accepted Answer

Go to My account → Professional Zone and select the type of service you want to offer (pet sitter, dog walker, groomer, trainer or vet). Complete the multi-step registration process including your experience, service areas and identity verification. Once approved, your profile will be visible to pet owners.

Question 10

How much commission does Whopaws charge?

Accepted Answer

Whopaws charges a commission on each completed service to cover platform costs, support and payment processing. The exact commission percentage is available in your professional panel at My account → Settings → Commissions. Payments are automatically released after service confirmation.

Question 11

How are professionals verified?

Accepted Answer

All Whopaws professionals go through a verification process that includes: Identity verification with official document (ID/Passport)Professional qualification check (registration for vets, certifications for other services)Profile review by the Whopaws teamLook for the ✅ badge on profiles to identify verified professionals.

Question 12

I'm not receiving app notifications

Accepted Answer

If you're not receiving notifications, check the following: iOS: Settings → Whopaws → Notifications → Enable all.Android: Settings → Apps → Whopaws → Notifications → Enable.Check that Do Not Disturb mode is not enabled.Restart the app and log in again.If the problem persists, write to us at hola@whopaws.com.

Question 13

What types of veterinary services does Whopaws offer?

Accepted Answer

Whopaws connects owners with vets for three types of service: Home visit: the vet comes to your home.Video consultation: online consultation from anywhere.24h Emergencies: urgent veterinary care at home available 24/7.All vets on the platform are licensed and verified.

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